Do it with feeling: Trends for 2011
Opinion
By Lauren Durant, Operations Director – Isilumko Media
Entering this new year requires reflection on what contributed to the success (or failures) of the last, and an understanding of which defining trends will allow a business to continue or improve its performance coming out of 2010 A victorious year for South Africa was not devoid of its challenges – hosting the FIFA World Cup in the e shadow of a “dying” recession dominated the latter part of the year and impacted greatly on changes in the media landscape and consumer preferences.
In my mind, two considerations carried us through 2010. Firstly, the impetus of business as usual ensured success despite many varying obstacles. Secondly, recognising the power of the “Real Time Review”, that is customers’ reflections and subsequent announcement of their brand experiences. This phenomenon is especially relevant in an increasingly immediate and social society, albeit dominated by online networks and social media platforms such as Facebook and Twitter. Ensuring a positive brand experience through the use of competent, energetic and passionate promoters therefore continues to be invaluable as part of this process.
READ MORE »





